Frequently Asked Questions
Yes, we are a fully licensed and insured moving company operating in California since 1998.
- General Liability Insurance;
- Automotive Liability Insurance;
- Workers’ Compensation Insurance;
- Cargo Insurance;
- Public Utilities Commission license;
- US Department of Transportation license;
- Motor Carrier License
If you need specific policy number and limits, please feel free to contact us and we will be happy to provide you with the requested information.
Our expert moving specialists are here to answer your questions and address your concerns from 7am to 10pm including all holidays. Besides, our movers will continue to work until you say that the moving job has been completed.
We recommend contacting us as soon as you know your moving date and your drop-off location. In general, booking your moving job and scheduling your moving appointment a month in advance is a good rule of thumb. This way you have higher chances of getting the date and time that you want, especially when it falls on Friday, Saturday or Sunday or end or beginning of the month, which are most popular moving dates in the industry. Change of plans? No worries. Being a customer-oriented company, we do not charge any cancellation or rescheduling fees. Besides, when booking your move, we will not ask for any deposits or reservation fees. To cancel or reschedule your moving job, just notify us of the changes at least 24 hours ahead of your scheduled appointment. Being as flexible as possible, we manage to accommodate short notice (i.e. same or next day) moves sometimes – just call us for availability and our experienced customer service team will be happy to provide you with the most up-to-date information and do their best accommodate your moving needs.
Yes, we do have a minimum amount of hours required for every job. Such minimum depends on a number of different factors like size of the move, distance between locations, etc. Typically, we have a 3-hour minimum.
We accept all major credit/debit cards (Visa, MasterCard, Discover and AmEx), cash and money orders. We do NOT accept personal or business checks – sorry.
Yes, we move upright and baby grand pianos, pool tables and gun safes subject to a minimum of 3 movers and a small fee that depends on the type of the item, its location and conditions both at the pick-up and drop-off.
To move a piano, we use special piano boards on most trucks which help us make sure that your piano is stabilized and transported without any issues. Unfortunately, we do not move Grand Pianos at this time. If you need one to be moved, we recommend hiring a professional piano moving company.
To move a pool table, we will have to disassemble it first and then wrap each part separately for a safe transport.
Prior to moving a gun safe, we will cover it with moving blankets (provided for free for the time of the moving job) and shrink wrap it to minimize the possibility of damage both to the gun safe itself or to the property.
No, since all our trucks are fully equipped, professionally packed and organized to accommodate moving jobs of any size. Our trucks carry 2-wheel dollies, 4-wheel dollies, blankets, tools, straps, ropes, wardrobe boxes, metal bars, and more. In addition, our experienced relocation specialist may provide you with our pricing options for disposable packing supplies and materials, if needed.
There are several things you can do to speed up your move. You can properly label all of your boxes specifying which box goes where (e.g. bedroom, living room, kitchen, etc.) that would help your movers load and unload the truck in an organized way and place the boxes in respective rooms throughout your residence. Besides, you may want to mark or label the boxes with delicate items as “Fragile” and put them in a separate area at your pick-up location. This way the movers will know what boxes have to be moved using special techniques, methods and equipment. For more tips on how you can speed up your moving job, please feel free to call our professional relocation specialists, who will be happy to answer your questions, address your concerns and provide you with useful and detailed information on what you can do to ensure that your moving job is completed within the shortest timeframe possible.
Since we are respectful of difficult labor performed by our hard-working movers and highly appreciate their dedication to the job – Adept’s business owner, who used to be a mover himself before he found the company, constantly keeps on reminding our office staff on how hard and responsible the job of a mover is – we offer our movers one of the highest compensation in the industry. Although tips are not mandatory, your movers would highly appreciate if you tip them according to a standard practice used in every service-based industry, i.e. 15%-20% of your total moving costs. This is one of the many ways to show your gratitude to our guys, who always try to go above and beyond to meet your expectations.
We hire only professional and experienced movers, who undergo constant training under the supervision of the business owner, which helps them improve their skills and ensure professional growth. Our movers are dedicated to their job, which means they will treat your belongings as if their own. With that in mind, you can rest assured that we will do everything possible to avoid any kind of damage during the moving job. However, damage does occasionally happen in this industry. If this is the case, our basic moving insurance of $0.60 per pound per article is provided to every customer free of charge. Our claims resolution team will do their best to resolve the issue to your satisfaction in a timely manner. Be it fixing, replacing or reimbursing you for something, please rest assured that we will not leave you stranded. Instead, we will do everything we can to see you smiling at the end of the day since our best reward is a happy customer.