First, I wasn't surprised by any hidden fees or weird charges on the day of. Everything was explained on the phone and I paid around what I expected. Then, they called me the day before to confirm my move and also offer an earlier time slot, which saved the day for me! And then it was time for Ruslan, Denis, and Daniel to do their work. These guys did not disappoint. They were friendly, fast, and efficient! I had concern that disassembling of my king size canopy bed would take "time", but that concern was quickly alleviated once I saw how fast they took it apart. They worked as if this move was of their own possessions and I appreciated that.