Did a move back in October from North Hollywood to DTLA, and this was my first time hiring movers. The customer service was great, from the people I spoke with over the phone, to the actual movers themselves -- Sasha and Alex. They were great, took care with my items, explained the process when necessary, and followed all the instructions from the new apartment building on where to unload. I had a great experience with Adept and would use them again if I am moving inside of the LA area!